24/7 roadside assistance Kässbohrer chooses new partner

Kässbohrer announced today that it has agreed with Belgium-based service provider EBTS Pro Assist N.V. provide roadside assistance for Kässbohrer semi-trailers all across Europe. The agreement has come into force by September 1, 2016.

22 September 2016

Accordingly, Kässbohrer users in need of assistance can call Kässbohrer Hotline as always by dialing 00 800 527 72 647 37 / 00 800 KÄSSBOHRER  wherever they happen to be in Europe,  24 hours a day, 7 days a week.

Kässbohrer’s roadside assistance now covers 27 countries from Ireland to Belarus, providing support in 17 national languages and technical assistance from 12,000 service points.

The partnership between Kässbohrer and EBTS Pro Assist, covers both assistance services as part of the manufacturer warranty and non-warranty services invoiced to customers.


Expanding Aftersales Services

As part of its market expansion all across Europe, Kässbohrer had launched its new after-sales service back in June this year, K-Advance Care.

K-Advance Care offers repair and maintenance packages which contain all regular maintenance services, the replacement of wear parts, tyre management, a breakdown service, and associated labour costs.

With this programme, semi-trailers are secured against potential damage caused by insufficient maintenance.

With the flexible K-Advance Care packages, Kässbohrer semi-trailer owners are given a full maintenance guarantee for a period of 24, 36, 48 or 60 months or for an annual mileage - ideally adjusted to the needs of its operator.

The K-Advance Care services covers 16 countries across Europe with more than 6,000 service points. The K-Advance Care users are offered assistance in 18 national languages.

About Kässbohrer

In 1893, when Karl Kässbohrer founded his Wagenfabrik in Ulm, he redefined what trailer engineering could achieve. Today, thanks to over 120 years of staying true to his ethos, Kässbohrer products are used in more than 55 countries, have innovated in more ways and have a broader product line than Mr. Kässbohrer would ever have thought possible.

In the European semi-trailer industry, Kässbohrer stands out with the unmatched width of its product range, including curtainsiders, tanks and silos, low-beds and low-loaders, platforms and container chassis.

“Our promise to you can be summarized in one word: ’Enginuity ’. We combine modern “engineering” with “ingenuity” – the inventive spirit.”